FAQs

If you lose a piece to your Pockets of Learning product, we will typically replace the first 3 pieces for FREE* (larger pieces may require a small shipping fee).  Additional pieces are $1.00 each if mailed in the U.S.  International mailing is billed at postage cost. Please click here to complete a request form and a representative will contact you with confirmation and further information.

We normally send replacements within a few days by U.S. Postal Service First Class mail.

*Our missing pieces pledge does NOT apply to the Press 'n Dress Collection. 
*Replacement pieces may be limited and occasionally unavailable for discontinued products.

Note: You can find an identifying label sewn on ALL Pockets of Learning products. If there is no Pockets of Learning label, please contact the correct manufacturer to request pieces.

If you are dissatisfied with your order for any reason, please contact us to allow an opportunity to address your concerns.  You may also return the unused product for a refund or exchange. The merchandise will be returned at your expense unless there is a product defect. Personalized items are not refundable.

Refunds for items returned within 30 days of the purchase date will be credited in the same form as the original payment type.

If you receive an incorrect item, we will gladly replace it with the item that you originally ordered, at our expense. This will require return of the incorrect item, unopened and unused.  

For any return, please visit our “Contact Us” page to notify us first. Then mail your package in a prepaid, traceable method to the address below: 

Pockets of Learning
9302 South 300 West
Sandy UT 84070
800-635-2994

FREE shipping within the U.S.!

Pockets of Learning orders ship in the U.S. and abroad by U.S. Postal Service First Class Mail (USPS).

Orders generally ship within 1-2 days of order receipt.  Standard Shipping is FREE for orders shipped throughout the United States (generally delivered within 5-7 business days). Priority Shipping is available within the United States for a flat rate of $11.00 (delivered within 3-4 business days).

Pockets of Learning currently ships to the following countries:  U.S., Canada, United Kingdom, Australia, Austria, Belgium, Caribbean Netherlands, Denmark, Finland, France, Germany, Iceland, Ireland, Italy, Luxembourg, Netherlands, New Zealand, Norway, Poland, Spain, Sweden and Switzerland.

Please email us through our Contact Us page to determine if we can ship to your location (if not included in the list of countries we currently ship to) and to request an estimate of U.S. Postal Service Air Mail charges. 

When you place an order, the delivery date is estimated based upon the availability of your item(s), whether the item requires Personalization, shipping method, and your shipment destination.

Products ship from Sandy, Utah

Pockets of Learning recommends that all our books & toys are "Surface Washable." That is, just brush the surface with soapy water, blot with a towel, and allow to air dry (not in a dryer). This keeps the fabric looking new and should also solve any other problems.

Also, although we believe our products are colorfast, it is always a good idea with any brightly colored fabric to test a corner first.

There is no reason why fabric books and toys cannot be washed in a washing machine. However, as shown under How to Care Pockets of Learning recommends that all our books & toys are "Surface Washable." That is, just brush the surface with soapy water, blot with a towel, and allow to air dry.

Again, although we believe our products are colorfast, it is always a good idea with any brightly colored fabric to test a corner first.

If machine washing is selected: Use the GENTLE cycle and warm or cool water only. Avoid very hot water or chlorine bleach. Allow the pieces to air dry, not in a dryer.

Separate pieces: Pieces can be washed in the machine in a pillowcase or lingerie bag. Avoid very hot water or chlorine bleach. Allow the pieces to air dry, not in a dryer.

Dry Cleaning: There is no special warning against dry cleaning fabric books and toys. However, as with any childrens item we recommend simply surface washing (see How to Care.. above)

We respect your privacy. Any and all information collected on this site will be kept strictly confidential and will not be sold, disclosed to third parties or reused without your permission. Any information you give to us will be held with care and will not be used without your consent.

If you are a retailer interested in offering Pockets of Learning products to your customers, please inquire on the Contact page.